CM Lecture 1

Management > Crisis Management > Elements

Crisis is a process, in which there are five elements:

Major impact of a crisis on the company as a whole or on a critical aspect of the company
The normal system cannot deal with a crisis. Standard Operating Procedures (SOP) are sets of processes and regulations required to avoid crises, such as the sharing of information. This means that everyone is aware of what's going on and are less likely to make the mistakes which cause crises.
Disruption, which leads to or from major impact, and can't be dealt with by SOPs
Uncertainty, such as the absence of knowledge which creates uncertainty, which leads to a crisis.
Time is an important feature of a crisis, in that it can often happen suddenly, without warning, rather than something foreseen and which management can work around.