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CM Lecture 2Management > Crisis Management > 3 perspectives > Interdependence of the 3 models
Interdependence of the three modelsTitanic A system crisis tends to influence organisation. In the case of the Titanic, the regulatory system regarding lifeboats did not cover the amount needed on the ship, meaning that when the iceberg hit, SOPs failed to get everyone into a lifeboat. In addition, system and organisation crisis tend to influence the individual. The fact that there were not enough lifeboats meant that many people perished, either sinking with the ship or dying of hypothermia. An individual crisis, however, rarely influences the organisation or system. Any personal problems being endured by passengers did not cause the crisis or reduce the number of lifeboats available. The above indicates that in an organisation, the primary focus should be on the system and organisation, such examining the "whys", "hows" and "whats" of regulatory systems, while individuals and groups need only secondary focus. Ironically, it seems, the learning which comes from crisis response and prevention comes from the individual people. a critical issue now rises: how can it can be determined whether systems and organisations adjust in line with individual learning? It is difficult to gain accurate information from individuals, as they can be self-seeking and misrepresent a situation.
Hoffman's turnaround strategies
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