 |
 |
|
Mitroff (1996)Management > Crisis Management > Lectures > Independent Research > Mitroff's other book
Mitroff (1996) - The Essential Guide to Managing Corporate CrisesWhat to do before and after a crisisPre-crisis audit - interviews with top management and ask them the same questions, about their firm's CM, with regards to definition, theory and practice procedures. It is recommended that these interviews be conducted by people outside the organisation who have been specially trained to do such interviews. The interview questions probe for information on crises in relation to types, phases, systems and stakeholders (more will be discussed on the following page) Post-crisis audit - the chief goal is to identify the lessons learned from the "trigger" events which caused the crisis and work out how to integrate these lessons into daily operations. A post-crisis audit differs from the pre-crisis audit in that it focuses only on the preceding crisis not crises in general or the firm's preparedness. External stakeholders need to be interviewed whenever possible.
|
|
