Deming (1984) - (Booth, 1993)

Management > Crisis Management > Lectures > Independent Research > Taylor > Fayol > Kreitner > Deming > points of management continued > More on quality

More on quality

Quality is a difficult type of management to measure, which goes against the Taylorist approach.

The process of change has three cycles:

1. Improvement – finding a problem, planning, solving, checking
2. Maintaining what has been attained – understanding what quality means, designing implementation steps, checking success of implementation
3. Shewart cycle - (Plan, Do, Check, Act)

Booth’s interpretation is that TQM (Total Quality Management) insists on 0% failure. This is not what Deming argued, who was aware that people make mistakes and expecting zero defects was unrealistic.

Content Theory - Minzberg (1973): “Facts of managerial life”

Systems Theory - Morgan (1986)

Contingency Theory - Burns and Stalker (1961)

Change Management - Gibson et al.