OKIS Lecture 4

Management > Organisational Knowledge and Information Systems > Knowledge Management > 4Cs

4Cs

Knowledge is argued to be Information put to Productive Use. It is made actionable by the four Cs:

• Comparison
• Consequences
• Connections
• Conversation

This may then be superimposed with experience, values and insight.

Indeed, you can pick up knowledge from talking to people on an informal basis. Tom Peters' In Search of Excellence discusses Management By Wandering Around (MBWA), where managers are able to learn more about the company by talking to people around the office.

Types of knowledge

Explicit and Tacit knowledge

Key issues for Knowledge Management

Advantages

The Learning organisation