Mitroff (2005)

Management > Crisis Management > Lectures > Independent Research > Mitroff's book >The effects of abnormal crises > Defence mechanisms > Victim and villain > Complexity > 4 styles of thinking > Assumptions > Structured problems > 4 views of crises

Four views of crises

Crisis tool kit

Controlled Paranoia

General Motors - outdated responses to crises

Needed action

A well-designed organisation

Spirituality

Benetton-Turkey

Corporate emotional intelligence

CM and betrayal

Myths

Additional myths