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Mitroff (2005)Management > Crisis Management > Lectures > Independent Research > Mitroff's book >The effects of abnormal crises > Defence mechanisms > Victim and villain > Complexity > 4 styles of thinking > Assumptions > Structured problems
Structured problemsReal problems are either well-structured or ill-structured. The former can be measured and is well-defined, while the latter cannot be accurately measured and is ill-defined; it is fuzzy. All of us are problem managers, problem organisers, which means we all work at a problem to make it more defined and well-structured. From the four styles of thinking, those which have their head in the clouds, rather than those who are earth-bound, have the most correct view of crises. Overall, however, everyone sees the problem differently, depending on personal and professional status. Ill-structured problems Ill-structured problems are difficult to define and by this very nature no-one agrees completely on what the problem is. If a mess is defined as a highly interactive and coupled system of problems, a crisis is an ill-structured mess, that is, a highly interactive set of problems each of which is ill-structured in itself.
General Motors - outdated responses to crises Corporate emotional intelligence
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