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Mitroff (2005)
Management >
Crisis Management >
Lectures > Independent Research >
Mitroff's book >The
effects of abnormal crises > Defence
mechanisms > Victim and villain >
Complexity >
4 styles of thinking >
Assumptions >
Structured problems >
4 views of crises > Crisis tool kit
Crisis tool kit
There are a number of strategies and methods a firm can employ to
reduce the risk of crises occurring, which Mitroff calls the "Crisis
tool kit" (see also Mitroff and Alpaslan, 2003)
- Wheel of crises - creating a giant wheel which has on it
lots of different types of abnormal and normal crises, which one
spins and chooses a crisis (or combination of crises) at random with
which to deal.
- Internal assassins - getting employees to come up with
ways of sabotaging the business, being that they have the most
inside knowledge. Once this is done, another team of employees
figures ways to prevent such crises from occurring.
- Mixed metaphors - employees go to crisis forums, where
they discuss types of crises and solutions with people from other
firms and industries in order to view problems from multiple
perspectives. This aids innovative ways of perceiving and resolving
crises.
- Spy games - people from the outside, such as lawyers and
journalists are invited in to identify the vulnerabilities of the
firm, as employees may not be able to think enough outside the box
about their own company.
Controlled Paranoia
General Motors - outdated responses to crises
Needed action
A well-designed organisation
Spirituality
Benetton-Turkey
Corporate emotional intelligence
CM and betrayal
Myths
Additional myths
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